Last-mile delivery van with rear doors open at a customer's door
Surfact for last-mile delivery

The last metre is where your brand is judged.

Groceries, meal kits, prepared food and pharmacy orders going straight to the end customer, over many stops and a wide mix of vehicles. Emma snaps into the van, the car or the box body and makes it smart in seconds, with pharma-grade temperature monitoring (ISO 17025 calibrated, NIST traceable) on every drop. It works like your cellphone, straight onto 4G/5G with no hub, gateway or cables, turning a mixed fleet into one coherent temperature stream you can act on in real time.

Talk to sales
Seconds
From box to smart vehicle
Any vehicle
Van, car, box body, e-fleet
Pharma grade
ISO 17025, NIST traceable
Real time
Action while the van is out
Smart in seconds

Any vehicle in the fleet, covered the same way.

Last-mile fleets are rarely uniform, and the same van often carries groceries in the morning and pharmacy orders in the afternoon. Own vans, leased vans, subcontractors, electric units and the occasional private car. Emma treats them all identically: peel, place, and the vehicle is reporting. Nothing wired into the fridge unit, nothing for the driver to operate.

  • Under ten seconds per vehicle, no downtime
  • Works like your cellphone, no hub, gateway or cables
  • Owned, leased, subcontracted and gig vehicles alike
  • Move it to the next van whenever you need to
The problem

No goods-in desk at the front door.

In retail distribution a bad delivery is rejected at the ramp. In last mile it is unpacked on a kitchen counter, or handed over as a prescription. Quality and brand value are the same thing at that point, and for pharma it is a regulated record as well.

Emma gives every vehicle in a mixed fleet the same continuous record, with no buttons to press and nothing for a driver to remember, so problems are caught during the round rather than explained after it.

The customer is the quality inspection
There is no goods-in desk at the end of a home delivery. If the bag arrives soft or the medicine arrives warm, the brand takes the hit directly, in a refund and in a review.
Mixed fleets, no common data
Own vans, leased vans, gig drivers in their own cars, a few electric units on trial. Every vehicle type reports differently, or not at all.
Many stops, many door openings
Dozens of drops on a round and a rear door opening at every one. The load warms in increments that no end-of-day summary will ever show.
Nobody knows about the broken van
A failing fridge or a vehicle that has taken a knock keeps running the route until a driver mentions it. By then the day's deliveries are already gone.
Nothing to operate

One coherent stream, from depot to doorstep.

Always on, always reporting. No start, no stop, no dock, no download, so there is no step in the process for a busy driver to skip.

Emma Smart Tracker held in a hand, showing its recycled ocean plastic housing
01
Snap it into the vehicle
Peel and place Emma inside the van, the box body or the cool bag. Under ten seconds, no wiring, no workshop, no vehicle standing still.
02
It works like your cellphone
Straight onto 4G/5G by itself, with no hub, gateway or cables. Any vehicle in the fleet becomes a smart vehicle the moment the device goes in.
03
One coherent temperature stream
Owned, leased and subcontracted vehicles all report the same data, in the same format, on the same screen. No portals to reconcile.
04
Act while the round is running
Alerts land with dispatch mid-route, so a warm load is re-routed, swapped or pulled before it reaches a customer's door.
What Emma solves

The problems you already have, answered by one device.

Emma carries far more than a thermometer, but what matters is what that lets you do: service the right van, fix the routine that leaks cold air, and settle a claim with evidence instead of an apology.

Vehicles coming back beaten up?
Emma measures impact and shock, and flags the hits as they happen. You see which van took the knock, where and when, so the vehicle goes in for service before it costs you a day of deliveries.
Doors standing open too long?
The light sensor shows every door opening as it happens, and for how long. Question the routine with numbers instead of a hunch, and stop giving away cold air at every drop.
Customers claiming the goods arrived warm?
Pharma-grade temperature monitoring, ISO 17025 calibrated and NIST traceable, on the load itself rather than the air in the roof. Every claim, food or pharmacy, is answered with the curve for that drop.
Produce arriving soft and unsaleable?
Humidity is monitored alongside temperature, because moisture ruins fresh produce, bakery and prepared meals long before a temperature limit is ever breached.
Loads left standing in the sun?
Motion and tilt show idle time and orientation, so you can see whether a load sat on a tail lift, waited in a hot yard, or was handled the way it should have been.
Not sure where it went wrong?
GPS with cellular fallback puts every reading on the map. Temperature, stop and time line up, so any delivery can be reconstructed exactly as it happened.
Real-time action

Insight while the van is still out.

  • Every vehicle and every drop on one live map
  • Alerts to dispatch while the round is still out
  • Door-open, impact and humidity events beside the temperature curve
  • Open APIs into your delivery platform, nothing re-keyed
Emma Software shown across desktop, tablet and phone
Data integration

The data goes where your people already are.

Nobody watches a dashboard all day. Emma pushes events into the tools your dispatchers and quality team already use, or straight into your own systems, so an excursion becomes an action instead of a notification nobody saw.

Slack and Teams
Alerts land in the channel the dispatch team is already sitting in, with the vehicle, the stop and the reading attached.
SMS and email
The driver, the duty manager or the on-call quality lead gets a direct message the moment a load drifts, no app or login required.
Ops watchtower
Stream events straight into your control tower, TMS, delivery platform or BI stack so cold chain sits beside route and order status.
Open APIs and webhooks
REST APIs and webhooks push readings, door-open and impact events into any system in real time. Nothing exported, nothing re-keyed.
See all integrations →
What it protects

Quality delivered is quality proven.

The value of a last-mile brand sits in whether the customer trusts what arrives. A continuous record across every vehicle turns that trust into something you can measure, improve and show.

Brand and quality
Home delivery is the moment the customer judges you. Documented cold arrival protects the promise the brand is built on.
Fewer credits and refunds
When you can show the goods were in spec at the door, a claim becomes a conversation about facts instead of an automatic refund.
Fleet health
Failing fridge units and vehicles that have taken an impact surface in the data, so they go in for service before they cost a day of deliveries.
Compliance without admin
A continuous, tamper-evident record per vehicle and per round means food safety and GDP-style pharma evidence is a by-product of delivering, not a job afterwards.
Last-mile delivery van parked at a customer's door with chilled goodsRefrigerated last-mile delivery van on a city streetChilled prepared food packed and ready for last-mile delivery
The device

Built in Norway for rounds that run all day.

One rugged, self-powered device with a two-year battery, a NIST-traceable calibration certificate and a housing made from recycled ocean plastic.

Temperature range
–30 to +60 °C
Install time
Under 10 seconds
Connectivity
4G / 5G, global
Sensors
Temp, humidity, light, shock, motion, GPS
Calibration
ISO 17025, NIST traceable
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