Pharma retail distribution · Europe
Temperature proof for every pharmacy delivery. Automatically.
From the distribution center to every pharmacy on the route, and back. No data to collect or read out.
In daily use with key pharmacy chains, reaching thousands of pharmacies.
The problem
You carry the responsibility. Someone else holds the data.
A pharmacy round isn't one shipment. It's dozens of drops before lunch, a van door opening at every stop, and cases going out full and coming back with returns and recalls inside. Every step that depends on someone remembering is a step that gets skipped on a busy morning.
No live view of your deliveries
Temperature data sits with the wholesaler or carrier. You get it after the fact, on request, often days later.
Returns are a blind spot
Manual logs and procedures give little or no record of temperature on the way back. Without proof, returned goods are quarantined or written off.
Your responsibility, someone else's data
You're accountable for the conditions your medicines traveled in, but the evidence lives in other people's systems. Every audit means chasing documents.
How it's used
A normal day with Emma. A quick scan. Or an automatic start.
Put it in the medical case. That's the whole procedure.
01
At the distribution center
Emma goes in the roll cage, tote or medical case, or is fixed in the van. One per temperature zone.
02
The route starts
Scan the QR code on Emma to start the route. Or let it start automatically, based on how it's set up.
03
Out to your pharmacies
Continuous temperature and location for every stop. If a limit is getting close, your QA is warned while the van is still on the road, not at the end of the day.
04
The way back
Pharmacy staff put Emma in the return box with the returned goods. The same record continues all the way back to the distribution center.
05
Proof in your account
The route closes automatically. Your QA has a complete, audit-ready record without asking anyone for it.
One simple step at the pharmacy: put Emma in the return box with the returned goods. No apps, no sign-offs, no data to read out.
Returns back to stock
Stop writing off returns you can't document.
Without proof the cold chain held on the way back, returned medicines are quarantined or destroyed. Emma documents the full round trip by default, so your QA can release returned goods back to salable stock.
Unbroken chain
One device covers outbound and return. No gap while the goods sat at the pharmacy.
Decide on arrival
Goods-in sees the full return history before the case is unpacked. Restock or quarantine in seconds.
Recall traceability
Every returned case is tied to a route, a stop and a time window. A recall sweep becomes a search, not an investigation.
Cases come home
Medical cases, cages and devices are located, so reusable equipment stops disappearing from the network.
Supports EU GDP (2013/C 343/01) requirements for returned medicinal products. Release remains subject to QA assessment and your approved returns procedures.
One source of truth
Our screen. Your systems. Or both.
Use Surfact Signal on its own, send the data straight into your own systems, or both. Either way, your QA has the full record without asking anyone for it.
Software your QA team will actually use.
No training course, no installation. Open it in a browser and everything is there.
- Every route and every pharmacy delivery on one map.
- Exception-only working: quiet routes stay quiet, deviations come to you.
- Reports per pharmacy, per route or per period, on a schedule or in one click.
- Returns shown in the same record as the outbound delivery.
Your data, in your system of choice.
Stream every delivery, alert and return record into the systems your pharmacy chain already uses. No re-keying, no exports, no waiting for reports.
Explore API documentation- Emma
- Surfact
- API
- Your systems
- Quality System (QMS)
- ERP
- Pharmacy systems
- WMS
- Carrier systems
- TMS
Proven in daily use
Trusted by key pharmacy chains. Thousands of doors, every day.
Emma already documents deliveries from distribution centers to thousands of pharmacies. Not a pilot. Daily operation.
Thousands of pharmacy doors
Every delivery documented, from the distribution center to the pharmacy and back.
Own fleets and third-party carriers
The same live record, whoever runs the transport.
Built into the routine
Part of the daily distribution flow, from the distribution center to the pharmacy and back.
From manual to automatic
The route runs. The record writes itself.
Today
With Emma
Temperature data on request from the carrier
Live data in your own account
Paper logs and USB loggers
Continuous digital record, nothing to collect
Manual checks and sign-offs at the pharmacy
Automatic proof of delivery conditions
Returns undocumented
Return leg documented by default
Deviations found after the fact
Live alerts to your QA
Chasing documents for every audit
Audit-ready reports, always available
Re-keying into the quality system
Streamed via API
What it saves
Less waste. Less admin. Earlier action.
Live
Faster deviation handling
Exceptions flagged live, before goods reach the shelf.
Pharma-grade by design
Evidence you can stand behind.
Traceable sensing and continuous records to support EU GDP / GMP / GxP programs. Built, engineered and assembled in Norway.
Records you can defend: time-stamped, tamper-evident history with a full user and alarm audit trail. An inspector's question is answered from one system.
- Sensor
- Sensirion SHT43
- Accreditation
- ISO 17025 · SCS 0158
- Drift
- <0.01 °C/yr
- Origin & conformity
- CE · Made in Norway
- Sensors
- temperature, GPS, light, shock
- Range
- –30 to +60 °C
Monitoring and calibration evidence support your quality system; qualification, validation and compliant operating procedures remain the operator's responsibility.
Calibration & traceability
Every Emma has its own calibration documentation.
Each Emma Smart Tracker is individually identifiable and associated with its calibration documentation.
- 01
Emma Smart Tracker
- 02
Unique device ID
- 03
Calibration document
- 04
Traceable temperature records
Built for flexible deployment
One Emma. Different ways to monitor.
Where Emma goes: fixed in the vehicle or following your medicines out and back. One Emma per temperature zone.
01020301 · Vehicle / trailer
Fixed in the van or trailer
One Emma per temperature zone.
02 · Roll cage / tote
Traveling to the pharmacy
On the roll cage or tote going to your pharmacy.
03 · Medical case / return box
Following the goods back
Inside the medical case or return box, following the goods back.
One device. From vehicle-level visibility to the load itself.
Documentation
Everything your team needs.
Technical Datasheet
Hardware, sensing and connectivity specifications.
Example Calibration Document
Per-device calibration documentation and traceability.
Battery Replacement Guide
Replace standard AA batteries in the field.
API Documentation
Connect Emma data to your operating and quality systems.
Surfact Trust Center
Security posture and policies for IT review.
Your questions
Pharmacy distribution FAQ.
Close the loop
Own the proof for every delivery.
From the distribution center to every pharmacy, and back. Automatically.
CE · ISO 17025 · Made in Norway