When one of the world’s most recognized food brands approached us, they had a clear mission: to optimize the last mile of their delivery process. With a vast network of franchise locations, ensuring every shipment of fresh and frozen goods arrived in perfect condition was a massive logistical challenge.
This company needed a solution that was simple, scalable, and could integrate seamlessly into their operations. That’s where Emma stepped in.
The Challenge: Precision in the Last Mile
From their central warehouses, this food giant ships high volumes of goods to franchisees across the region. Maintaining strict temperature controls for items like fresh produce, frozen ingredients, and perishable beverages was essential.
However, without visibility into what happened during the last leg of delivery—when pallets are transferred from trucks to stores—they risked spoilage and waste. They needed a way to track shipments individually, ensuring that everything arrived fresh, on time, and ready to serve.
Our Solution: Smart Tracking at the Pallet Level
The company began placing one Emma tracker per pallet, allowing them to monitor each delivery in real time. Emma’s temperature sensors ensured that frozen items stayed frozen and fresh items stayed fresh, even during short stops or transfers.
Using GPS and geofencing, they gained complete visibility over the last mile, tracking each pallet from the central warehouse to individual franchise locations. With instant alerts for temperature deviations, they could intervene immediately if a shipment risked falling out of spec.
Effortless Integration, Powerful Results
What made Emma stand out was its plug-and-play simplicity. The trackers required no downtime for installation, allowing the company to deploy them quickly and scale across their entire network.
And Emma’s cloud platform made it easy to gather, analyze, and share data. Automated reports allowed franchisees to verify the quality of their shipments, building trust and ensuring compliance with the company’s rigorous standards.
The Results: Smarter Deliveries, Happier Customers
Within months, the impact was clear:
- Reduced spoilage in the last mile by identifying and addressing temperature anomalies.
- Improved operational efficiency with better route tracking and fewer delays.
- Franchisees reported higher confidence in the quality of their deliveries, thanks to the transparency Emma provided.
Driving Excellence, One Pallet at a Time
For this global leader in food service, Emma is a potential a game-changer. By tracking individual pallets, they’ve transformed the way they manage last-mile logistics, ensuring that every delivery meets their high standards—right down to the franchisee level.
At Surfact, we’re proud to partner with companies that share our commitment to quality and innovation. Let’s talk about how Emma can elevate your supply chain and deliver results, one pallet at a time.
